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Payments & Returns

Payments:

  • Haatmela.com offers you multiple payment methods. Whatever your online mode of payment, you can assured that Techprocess is trusted payment gateway use secure encryption technology to keep your transaction details confidential at all times.
    You can pay by all major cash cards, credit cards and debit cards (including Maestro cards) issued by Indian banks. You can also use Internet Banking (covering 36 banks) and Cash on Delivery make your purchase.
  • We Do not accept international Credit, Debit or Cash cards.
  • The maximum order value for a Cash on Delivery (COD) payment is Rs.15,000. It is strictly a cash-only payment method. We will not accept Cheque or Demand Drafts at the time of COD. Foreign currency cannot be used to make a COD payment.
  • In case of cheque or demand draft payments, orders will be processed only after clearance of the cheque.
  • Customers can pay by check or demand draft (DD) by physically depositing the check/dd into our ICICI bank, New Delhi account. Alternatively, one can mail the check/dd to our physical address and we will ship the product as soon as the payment is realized in our account. For account and mailing details, please contact us by phone or email(Support@haatmela.com). If you are making a payment using check or demand draft, please make them payable to Gemsbuck Solutions Pvt Ltd, New Delhi.

Return:

  • All physical products sold on Haatmela.com are covered by our 15 Day Replacement Guarantee if you received Damaged, Defective or Wrong product.
  • Haatmela will replace the defective product with a brand new product at no extra cost.
  • Return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.
  • We will return your amount after receiving the product and refund process takes 5-7 working days.
  • We do not provide cash refunds.
  • For return your amount or cancel your order you need to do is give us a call on +91-9958853636 or Shoot an email at Support@haatmela.com within a period of 15 days, from the date of delivery.